Terms & Conditions

1. Definitions

• "Service" means any service we provide under the name CONNECTdj, including but not limited to hosting/radio streaming, content upload, mobile apps, website integration, broadcasting tools, scheduling tools, statistics, support and any add-ons.
• "User", "You", or "Client" means any person or legal entity who uses or subscribes to our Service.
• "Account" means your personal or business account with us, including login credentials.
• "Content" means any audio, video, text, images, data, or other material uploaded, broadcast, submitted, or created by you through the Service.
• "Subscription Plan" means the plan (monthly, annual, or other interval) you choose that governs the access to features, capacity, bandwidth, etc.
• "EU Law" means laws and regulations applicable in the European Union, and UK Law means laws applicable in England & Wales (or the relevant part of the UK where the Company is registered).

2. General

1. These Terms constitute a legally binding agreement between you and us regarding your use of CONNECTdj.
2. We may modify or update these Terms at any time. Notice of changes will be provided via email or posted on our website. The modified Terms take effect 14 days after such notice unless required earlier by law. Continued use after changes constitutes acceptance.
3. Our Services are offered subject to applicable laws and you agree to comply with all such laws.

3. User Obligations & Acceptable Use

You agree that:

1. You will use the Service only in compliance with applicable laws, regulations, and these Terms.
2. You will not upload, broadcast, publish, or transmit Content that:
   • infringes intellectual property rights or privacy of others;
   • is unlawful, hateful, defamatory, pornographic, obscene, or incites violence or discrimination;
   • contains viruses, malware, or harmful code;
   • is spam or unsolicited commercial content;
   • otherwise violates public order, good morality, or fair competition.
3. You will maintain the confidentiality of your Account credentials and notify us immediately if compromised.
4. You are responsible for procuring and maintaining all hardware, software, network access, and other tools required to access and use the Service.
5. You must ensure your Content is properly licensed, including music, images, or third-party content. We do not provide music licensing or copyright clearance unless explicitly stated.

4. Subscription, Billing, Payments & Cancellation

1. Subscription Plans: We offer various Subscription Plans with features, quotas, and pricing detailed on our website.
2. Payment: You must pay in advance for your selected subscription interval. Prices include or exclude VAT as required by law.
3. Automatic Renewal: Subscriptions renew automatically unless you cancel before renewal.
4. Price Changes: We may change subscription prices with at least 30 days' notice before renewal.
5. Cancellation: You may cancel your Subscription before the next renewal date; cancellation takes effect at the end of the current billing period.
6. Refunds & Cooling-Off:
   • Consumers may have a legal right under UK/EU law to cancel within 14 days of subscription unless they have started using the Service and accepted that they lose that right.
   • After that period, refunds are discretionary unless required by law.

5. Add-ons, Custom Services & Third-Party Services

1. Add-ons/Features: Additional services or features may incur extra charges and have additional terms.
2. Custom & White Label Services: Custom work will be quoted separately, with specific terms in addition to these Terms.
3. Third-Party Providers: We are not responsible for third-party services used to deliver the Service, such as app stores, payment processors, or domain registrars.

6. Content & Intellectual Property

1. Ownership: You retain ownership of Content you provide.
2. License to Use: You grant us a non-exclusive, royalty-free, worldwide license to host, reproduce, and distribute Content as necessary to provide and promote the Service.
3. Rights & Permissions: You confirm you have all necessary rights and permissions for Content. You indemnify us for any claims arising from your Content.
4. Removal & Enforcement: We may remove Content that violates these Terms or applicable law.

7. Warranties, Disclaimers & Limitation of Liability

1. Warranties: The Service is provided "as is" and "as available." We do not guarantee uninterrupted service.
2. Excluded Warranties: All implied warranties are excluded to the maximum extent allowed by law.
3. Liability Cap: Our total liability is limited to the total amount you paid in the last 12 months.
4. Excluded Damages: We are not liable for indirect or consequential damages, including loss of profits or data.
5. Consumer Rights: Nothing in these Terms affects statutory rights you may have as a consumer.

8. Suspension, Termination & Data Retention

1. Suspension/Termination: We may suspend or terminate your Account if you breach these Terms, misuse the Service, or violate third-party rights.
2. By You: You may terminate your subscription as described in Section 4.5.
3. Effect of Termination: Access to the Service ceases and we may delete Content subject to legal requirements.
4. Discontinuation of Service: If we permanently discontinue a Service, we will give reasonable notice where practicable.

9. Data Protection & Privacy

• We process personal data in accordance with our Privacy Policy and UK/EU data protection laws (UK GDPR, EU GDPR).
• Your personal data may be used for billing, administration, support, legal compliance, and service improvement.
• You have legal rights over your personal data, including access, correction, and erasure, as detailed in our Privacy Policy.

10. Pricing, Taxes & VAT

1. Prices are as published on our website at the time of subscription.
2. Fees are payable in the displayed currency. Exchange rates may fluctuate.
3. You are responsible for applicable taxes including VAT.

11. Governing Law & Dispute Resolution

• These Terms are governed by the laws of England & Wales and applicable EU law for EU Customers.
• Disputes will be subject to the exclusive jurisdiction of the courts of England & Wales, unless otherwise required by law.
• EU Customers may use out-of-court dispute resolution procedures where available.

12. Miscellaneous

1. Severability: If any provision is held invalid, the remainder of the Terms remain in effect.
2. Waiver: Our failure to enforce any right does not waive that right.
3. Assignment: You may not transfer your rights or obligations under these Terms without our consent.
4. Entire Agreement: These Terms, along with referenced documents, constitute the entire agreement between you and us.