Privacy Policy for CONNECTdj

1. Data Controller

K Walker T/A HostingEnergy.com is the Data Controller responsible for your personal data. You can contact us at:

2. What Data We Collect

We may collect and process the following types of personal data:

• Account Information: Name, email address, business name, billing address, payment details.
• Service Usage Data: IP addresses, login history, broadcast logs, listener statistics, browser type, device information.
• Content: Audio files, metadata, artwork, and other media you upload.
• Support & Communication: Messages, support tickets, emails, or chat transcripts.
• Marketing Preferences: Your subscription to our newsletters or marketing campaigns.

3. How We Use Your Data

We process personal data for the following purposes:

1. Service Delivery: To provide, operate, and maintain the CONNECTdj platform.
2. Account Management: To create and manage your account, subscriptions, and billing.
3. Support: To respond to your requests, technical issues, and feedback.
4. Security & Fraud Prevention: To monitor for misuse, secure our systems, and comply with legal obligations.
5. Marketing & Communication: To send you relevant updates, promotions, or information (where permitted by law).
6. Legal Compliance: To comply with tax, regulatory, or law enforcement requirements.

4. Lawful Basis for Processing

We process personal data under the following lawful bases:

• Contractual necessity: When processing is required to deliver the Service you subscribed to.
• Legal obligation: To comply with applicable law (e.g., tax reporting).
• Legitimate interest: To improve our services, prevent fraud, or protect our business.
• Consent: For marketing communications or optional features where required.

5. Sharing Your Data

We do not sell your personal data. We may share data with:

• Service Providers: Hosting providers, payment processors, technical support partners, and email delivery services.
• Legal & Regulatory Authorities: Where required by law, court order, or regulatory obligations.
• Business Transfers: In case of merger, acquisition, or sale of assets, where personal data may be transferred.

6. International Data Transfers

If we transfer your data outside the UK or EEA, we will ensure appropriate safeguards are in place, such as:

• Adequacy decisions by the UK or EU Commission.
• Standard Contractual Clauses (SCCs) approved by the UK/EU authorities.

7. Data Retention

We retain personal data only as long as necessary for:

• Service provision.
• Legal and accounting obligations.
• Dispute resolution.

When data is no longer needed, it will be securely deleted or anonymised.

8. Your Rights

You have the following rights under UK/EU data protection law:

• Access: Request a copy of your data.
• Rectification: Correct inaccuracies in your data.
• Erasure: Request deletion of your data (where legally permitted).
• Restriction: Limit how we process your data.
• Portability: Receive your data in a portable format.
• Objection: Object to processing based on legitimate interests or direct marketing.
• Withdraw Consent: Where we rely on consent, you may withdraw it at any time.

9. Cookies & Tracking

CONNECTdj uses cookies and similar technologies to:

• Maintain sessions and user login.
• Analyse service usage and performance.
• Personalise user experience.
• Deliver relevant marketing.

For more details, please see our [Cookie Policy].

10. Security Measures

We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. However, no online service can guarantee absolute security.

11. Complaints

If you believe your rights have been violated, you may lodge a complaint with:

• UK: Information Commissioner's Office (ICO) – https://ico.org.uk
• EU: Your local Data Protection Authority.

12. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email or through our website. Continued use of the Service after updates constitutes acceptance of the revised policy.